FAQ

IN GENERAL

What is an End Product?
An End Product is a product you will create from the asset(s) you purchased on anayvy.shop.

What is the difference between personal and commercial use of an asset?

Commercial Use is any use:
  • that involves an exchange of money or other consideration
  • that promotes a business (e.g., sole proprietorship, corporation, or partnership), product or service
  • where financial gain or other consideration is either sought or a result, directly or indirectly, of Licensee’s use of the Licensed Asset.
If one or more of the above is true, the use is “Commercial”. Personal use is a use that is only for personal purposes. If the use meets one or more of the “commercial” bullet points above, it qualifies as “Commercial” use.

How do I contact support?
We try our best to provide you a good support. Please keep in mind we're a small business with limited manpower. If you have questions, system complaints or need dispute resolutions, please contact us via the contact form We will attempt to your query within 2 - 5 working days, however this may not always be possible. 

How do I receive the product file?
After the check-out process you receive a download link via e-mail. Please check your inbox as well as your spam folder of the e-mail address that you typed into the check-out page.
How can I unzip product files?
PC: To extract a single file or folder, double-click the compressed folder to open it. Then, drag the file or folder from the compressed folder to a new location. To extract the entire contents of the compressed folder, right-click the folder, click Extract All, and then follow the instructions.
Mac: Double click the .zip file, then search for the product folder or product file.
What is included in my purchase?

Please read the product description carefully before you buy. All informations about compatibility and product extend is written in the product descriptions. Videos, design elements, mockups, fonts, music and other elements used for product presentation are not part of the product and won't be included in your purchase if not clearly mentioned in the particular product description. All included elements are clearly described in each product description. If you have questions regarding the included elements please contact us before making your purchase. 

How can I use the product / how does the product work?

Please don't worry, our more complex products have tutorials included which guide you through the process. Besides that, we offer tutorials on youtube and the ana & yvy blog. If you have any qiaestions of compatibility or technical questions regarding a particular product, please contact us before making a purchase.

I really love the product but I wont be able to use it by myself. Can you create a design for me when I buy the product?

We don't provide any design or other services with the products. You're responsible for using the product by yourself but we can support you to a certain extend if the question is specifically connected to our products. The support complexity is at the sole discretion of ana & yvy. 

I want to purchase a product / I purchased a product but I need additional elements. 
We don't provide additional items or elements along with the products, however, we are happy to help you get started and assist if you ever get stuck along the way. We love helping with all product-related questions but are unable to create complete designs or customize your product for you.

I purchased the product but I there is something from the preview I expected to be part of the product. 

Please read product descriptions carefully. All included items of a product are listed in the description. Music, backgrounds, photography, stock video, fonts and other presentation elements you can see in preview images, pins or videos which are not clearly listed & mentioned as being part of the product in the product description are not included in your product purchase and are no part of the particular product. You can always contact us and we are happy to share where to purchase matching additional elements if possible.

TROUBLESHOOTING / IMPORTANT INFORMATIONS & TERMS

I have problems using the product. 
Issues caused by third-party program bugs are not in our responsibility. Please make sure you're using the right software and the newest versions. Some of our products have specific software requirements. You will find all important informations in the product description. If you're experiencing any issues with our product although you're using the right Software,  please contact us. We're here to support you. Issues caused by outdated program versions (for example old versions of Adobe Photoshop or Premiere Pro) or incorrect use of programs, using our products with incompatible programs are not part of our responsibility and have to be solved and / or discussed with the third-party company. 

The file shows an error or is corrupt.  
Corrupt files are most likely caused by incorrect download or unstable wifi during the download. Digital goods need a stable wifi connection during download since interrupted download process can cause corrupt files. Make sure your wifi is stable especially before buying complex or animated products. 
If you're experiencing any issues, please empty your browsers cache or use another browser and make sure your wifi connection is fast and stable. Download the files once more. If this doesn't work, please contact us.
 
If you're experiencing any troubleshooting with our products which is caused by the product itself, please contact us.

GRAPHICS

Can I use a pattern to create a new fabric that I sell?
With the Commercial license, yes. However, keep in mind that, under the Commercial License, your fabric’s design must be significantly different than the original pattern; require time, effort, and skill to produce; and not derive its primary value from the pattern itself.

Can I use an illustration I purchase here as my company’s logo?
If you purchase a Commercial license, you may use an illustration as part of your logo, as long as the illustration is (1) modified and (2) not the dominant element of the logo. However, you must disclaim the asset if registering for Trademark protection, and you may not enforce any rights on the asset itself.

Can I use a graphic in my product’s label or packaging?
With a commercial license, yes. Since packaging counts as an End Product, the Commercial license allows you to create up to 250,000 lifetime packages. If you purchase the graphic under the Commercial license, your packaging or label must be significantly different than the original asset, require time, effort, and skill to produce, and not derive its primary value from the graphic itself. If the label or package is not for a commercial product but a personal project like a sticker or container, you are allowed to use a purchased graphic in this way under the Personal license.

PHOTOS

Can I use a photo on a t-shirt/mug/tote bag?
Yes, but special limitations apply based on your intended use. With all licenses, you can create unlimited non-commercial t-shirts, mugs, or tote bags. If your t-shirt, mug, or tote bag is for sale, a Commercial License allows up to 250,000 total end products. Keep in mind that, under the Commercial License, your item’s design must be significantly different than the original photo; require time, effort, and skill to produce; and not derive its primary value from the photo itself.

Can I create an art print using a photo and a font, then sell it?
Yes, but special limitations apply based on your intended use. If your art print is for sale, a Commercial License allows up to 250,000 total end products. Keep in mind that, under the Commercial License, your print’s design must be significantly different than the original photo; require time, effort, and skill to produce; and not derive its primary value from the photo itself. With all licenses, you can create unlimited non-commercial art prints.

Can I use a photo in a logo and/or branding?
If you purchase a Commercial license, you may use a photo as part of your logo, as long as it is (1) modified and (2) not the dominant element of the logo. However, you must disclaim the asset if registering for Trademark protection, and you may not enforce any rights on the asset itself.

Can I use a photo as part of a book or album cover design?
Yes, but special limitations apply based on your intended use. With all licenses, you can create unlimited non-commercial books or albums. If your book is for sale, a Commercial License allows up to 250,000 total end products. Keep in mind that, under the Commercial License, your cover’s design must be significantly different than the original photo; require time, effort, and skill to produce; and not derive its primary value from the photo itself.

TEMPLATES

Can I use a template to make cards/invitations?
Yes, but special limitations apply based on your intended use. With all licenses, you can create unlimited non-commercial cards. If your items are for sale, a Commercial License allows up to 250,000 total end products. Keep in mind that, under the Commercial License, your card’s design must be significantly different than the original template; require time, effort, and skill to produce; and not derive its primary value from the template itself.

Can I use this logo template to make a logo? Will it be exclusively mine?
If you purchase a Commercial license, you may use a template as part of your logo, as long as the original asset is (1) modified and (2) not the dominant element of the logo. However, you must disclaim the asset if registering for Trademark protection, and you may not enforce any rights on the asset itself.

Can I use a template to make marketing material for my company?
With the Commercial license, you are allowed to use the template for your company’s marketing material. However, there are some important considerations based on (1) whether the material you’re advertising is distributed physically or digitally and (2) the license you choose:
With a Commercial license, you can use the template for physical commercial advertisements like billboards, signage, and collateral in Local, National, or Global Markets. There’s also no restriction on digital advertisements.

Can I use a presentation template to make a marketing deck?
With a Commercial license, yes.

Can I use a licensed template in my social media accounts?
It depends. You may use templates purchased with a Personal License for non-commercial activities in one personal or individual social media account. If you’re using the asset in a company or business social media page, purchase a Commercial license for it.
Please note that a separate Commercial license is required for each social media business account or page.

ADD-ONS

Are there limits on how many times I can use a purchased add-on?
Special limitations apply for each license type:
Personal license: Use the add-on in an unlimited number of non-commercial end products.
Commercial License: Use the add-on in an unlimited number of non-commercial end products. You can also use the add-on in an end product for sale, as long as the sales do not exceed 250,000.

Can I purchase a pack of presets, and use one of the presets in my own Preset Bundle for sale?
No. Any resale/sublicense of the licensed preset in source file form or otherwise competitive with it is prohibited.

Can I purchase an add-on and include it in a theme I am going to sell?
No. Any resale/sublicense of the licensed add-on in source file form or otherwise competitive with it is prohibited.